Planning your stay – FAQ
RockyPop Hotel | Chamonix – Les Houches

Feeling a bit lost? Don’t panic, we’re here to help !

Getting to the hotel

Whether by car, train, bus or airplane, all roads lead to RockyPop Hotel! Check out our page for more info.

By the way, here is our address: 1476 avenue des Alpages, 74310 Les Houches.

Does the hotel have a transfer service?

We can organise your transfer from Geneva Airport to RockyPop Hotel, and your return. Please contact our concierge team at concierge@rockypop.com for more information.

Can I park at the hotel?

Yes, we have an outdoor car park available free of charge. Subject to availability when you arrive.

Can I smoke at the hotel?

No, it is strictly prohibited to smoke within RockyPop Hotel, whether in communal areas or in your rooms. Smoking risks a fine of €150.

Can my pet come too?

Pets are not permitted at RockyPop Hotel, except for guide dogs.

Does the hotel have air conditioning/heating?

We have an air conditioning/heating system in communal areas and rooms.

The heating operates in winter and the air conditioning in summer. A perfect temperature year-round!

Will my room be cleaned during my stay?

Your room will be cleaned every day between 8.30 am and 4.30 pm. Prefer to have your room cleaned at a specific time? We can do that! Please let our staff at reception know your preferred time when you check in or during your stay.

Does the hotel have internet?

Always! Our hotel has free wifi throughout the hotel and two computers for guest use.

Can I listen to the radio in my room?

Keep your finger on the pulse, even while staying at RockyPop! The TV in your room offers a wide range of French and foreign radio stations.

Do the TVs have several channels and movies?

It’s like being at the cinema! Each room has a TV with several channels (multiple languages available) and a free on demand movie service.

When can I check in?

Your room will be ready from 3 pm.

In a hurry? It may be possible for you to check in early, depending on hotel occupancy. If not, you can always safely store your luggage at the hotel. In addition to the hotel’s leisure facilities (bar, ping-pong, petanque, etc.) we also provide a shower room, hot drinks (tea and coffee) and wifi internet.

Been delayed or arriving late? Our hotel is open 24/7.

When do I check out?

Even good things must come to an end… Check out is by 12 pm.

Want to take your time? Notify reception when you check in so they can arrange a late check-out* at no extra cost.

*Late check-out may not be available when the hotel is busy.

Can I leave my luggage at the hotel? (before check-in/after check-out)

Of course! We offer a secure left luggage service.

Can you take me right to the ski fields?

Have you heard of the RockyShuttle? You’re going to love it. During winter, we can take you right to the ski fields and collect you at the end of the day.

The shuttle* departs RockyPop Hotel at 8.45 am and the return shuttle leaves at 4 pm at the latest from Tour ski field. Don’t miss it 🙂

Timetables may change so check with reception for more information.

*Our shuttle only stops at Chamonix ski fields (Brévent, Flégère, Grand Montet and Tour). For Les Houches ski field you can take the valley bus. There is a bus stop opposite the hotel (bus stop ‘Le Pont’, direction Les Houches).

Is the hotel near public transport?

Yes, there is a bus stop just opposite the hotel (bus stop ‘Le Pont’, direction Les Houches). A bus comes past regularly* throughout the day, every day. Year round!

*Bus frequency: every 30 minutes, every day except during the shoulder season when it is every hour on Sundays and bank holidays.

Do I have to pay for public transport?

Passengers must purchase a ticket to travel on the public transport, but don’t worry, you can ride for free! When you arrive, ask for a travel card from reception. This enables you to travel by bus or train within the Chamonix Valley for free.

Can I buy my ski pass at the hotel?

No need to queue at the ticket office any more, simply buy your ski pass at our hotel reception.

Can I hire/buy my equipment at the hotel?

Yes, we have our own ski shop. Whether you need equipment or accessories, you can get it all in one spot !

You can even book equipment online through our website to enjoy exclusive discounts.

Can I store my equipment at the hotel?

A ski locker service is available during the winter season. No need to clutter your room with your equipment!

What time is breakfast?

The breakfast buffet is open every morning from 6.30 am to 10.00 am. It’s delicious!

Breakfast is not included in your room price (unless stated in a special offer).

What time is dinner?

Our restaurant is open from 6.00 pm to 10.30 pm. We recommend you book your table in advance by calling us or sending us an email.

What time is the bar open?

Our bar is open daily from 4.00 pm to midnight (last orders at 11.45 pm). You have ample time to savour one of our many cocktails!

Enjoy happy hour every Wednesdays and Saturdays, from 5.00 pm to 7.00 pm.

Have the staff been trained to comply with health safety measures?

Our staff has received a specific in house training to protect themselves and yourself.
If one of our employees has symptoms, they do not come to work.
Each staff member is checked before starting their shift.

We priorise autonomus work to limit the risk of contagion.
All working processes have been rethought as part of the battle against the spread of the virus.

Are common areas and equipment disinfected?

An employee is responsible for the cleaning and disinfection of common areas throughout the day.
Our night auditor does his night watch with disinfection equipment.
All of our staff take special care in the cleaning and disinfection of all points of contact.

Cleaning products are placed close to our outdoor games.

What measures have been put in place to respect physical distance?

Materialized queues are available in all places that may be required.
Ground stickers have been placed to allow you to comply with physical distance measure.

Plexiglas are placed at every necessary location.
Greet contactless.

Do I have to follow one direction of traffic to move around?

The traffic direction is shown, please respect it.
Ground floor doors remain open during the day.

Can I disinfect my hands and control my temperature?

Hydroalcoholic gel is available at each entrance of the hotel.
Thermometres are available at reception upon request.

Do I have to choose a particular method of payment?

Credit card payments at each point of sales are recommended. We disinfect the terminal before each use.
Use the drop-off buckets available to exchange documents with our teams.

Can I use the lift to get around?

As much as possible use the lift to go up and the stairs to go down, a single guest or a family are accepted in the elevator.
Use your room key to select your floor.

Do I must respect barrier gestures?

We rely on you to respect the barrier gestures within the hotel for the well-being of all.

Have the facilities in the rooms changed?

All non-essential items to your comfort have been removed from your room : pens, plaids, carpets. You will find a lot of information on your television screen and the reception is there for you. Dial 9.

Can I have breakfast and/or dinner at the hotel?

Breakfast is served in the restaurant from 06:30 am to 10:00 am.
45 minutes time slots are planned, please book at the reception.
Specific measures have been put in place at the restaurant to welcome you.

Decontamination measures are reinforced in the kitchen.
Your meal is served under a cloche.

Can I use shared bathroom facilities?

We encourage you to use the bahroom in your room, the lobby toilets will be open on request at the reception and during the restaurant ones during opening hours.