Planning your stay – FAQ
RockyPop Hotel | Chamonix – Les Houches

Feeling a bit lost? Don’t panic, we’re here to help !

Getting to the hotel

Whether by car, train, bus or airplane, all roads lead to RockyPop Hotel! Check out our page for more info.

By the way, here is our address: 1476 avenue des Alpages, 74310 Les Houches.

Does the hotel have a transfer service?

We can organise your transfer from Geneva Airport to RockyPop Hotel, and your return. Please contact our concierge team at concierge@rockypop.com for more information.

Can I park at the hotel?

Yes, we have an outdoor car park available free of charge. Subject to availability when you arrive.

Can I smoke at the hotel?

No, it is strictly prohibited to smoke within RockyPop Hotel, whether in communal areas or in your rooms. Smoking risks a fine of €150.

Can my pet come too?

Pets are not permitted at RockyPop Hotel, except for guide dogs.

Does the hotel have air conditioning/heating?

We have an air conditioning/heating system in communal areas and rooms.

The heating operates in winter and the air conditioning in summer. A perfect temperature year-round!

Will my room be cleaned during my stay?

Your room will be cleaned every day between 8.30 am and 4.30 pm. Prefer to have your room cleaned at a specific time? We can do that! Please let our staff at reception know your preferred time when you check in or during your stay.

Does the hotel have internet?

Always! Our hotel has free wifi throughout the hotel and two computers for guest use.

Can I listen to the radio in my room?

Keep your finger on the pulse, even while staying at RockyPop! The TV in your room offers a wide range of French and foreign radio stations.

Do the TVs have several channels and movies?

It’s like being at the cinema! Each room has a TV with several channels (multiple languages available) and a free on demand movie service.

When can I check in?

Your room will be ready from 3 pm.

In a hurry? It may be possible for you to check in early, depending on hotel occupancy. If not, you can always safely store your luggage at the hotel. In addition to the hotel’s leisure facilities (bar, ping-pong, petanque, etc.) we also provide a shower room, hot drinks (tea and coffee) and wifi internet.

Been delayed or arriving late? Our hotel is open 24/7.

When do I check out?

Even good things must come to an end… Check out is by 12 pm.

Want to take your time? Notify reception when you check in so they can arrange a late check-out* at no extra cost.

*Late check-out may not be available when the hotel is busy.

Can I leave my luggage at the hotel? (before check-in/after check-out)

Of course! We offer a secure left luggage service.

Can you take me right to the ski fields?

Have you heard of the RockyShuttle? You’re going to love it. During winter, we can take you right to the ski fields and collect you at the end of the day.

The shuttle* departs RockyPop Hotel at 8.45 am and the return shuttle leaves at 4 pm at the latest from Tour ski field. Don’t miss it 🙂

Timetables may change so check with reception for more information.

*Our shuttle only stops at Chamonix ski fields (Brévent, Flégère, Grand Montet and Tour). For Les Houches ski field you can take the valley bus. There is a bus stop opposite the hotel (bus stop ‘Le Pont’, direction Les Houches).

Is the hotel near public transport?

Yes, there is a bus stop just opposite the hotel (bus stop ‘Le Pont’, direction Les Houches). A bus comes past regularly* throughout the day, every day. Year round!

*Bus frequency: every 30 minutes, every day except during the shoulder season when it is every hour on Sundays and bank holidays.

Do I have to pay for public transport?

Passengers must purchase a ticket to travel on the public transport, but don’t worry, you can ride for free! When you arrive, ask for a travel card from reception. This enables you to travel by bus or train within the Chamonix Valley for free.